Vonage and Epic Hello World Collaborate to Improve Patient Engagement and Reduce No-Shows
Vonage, a subsidiary of Ericsson (ERIC), announced it is delivering Branded Calling technology to Epic's Hello World healthcare communication platform, built on the Vonage Voice API. The integration displays a healthcare provider's name, logo and reason for calling on patients' phones, with adopters reporting answer rates approaching 45% versus roughly 10% for unidentified calls. Epic cites Hello World users preventing more than 3.4 million no-shows over the past 12 months. The deal is a modest commercial win for Ericsson's Vonage/CPaaS business but carries no disclosed financial impact.
Key figures
- Answer rate
- approaching 45%
- Conversion rate
- 14%
- No shows prevented
- 3.4 million over past 12 months
- Appointments via outreach
- 220
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