New AI Tools Helping Dashers Get Started and Get More from Every Dash
DoorDash announced new AI tools for Dashers, headlined by DashBuddy, an SMS-based AI assistant that answers new-Dasher questions without a support call. More than 200,000 Dashers have used DashBuddy, which resolves around 95% of questions from Dashers signing up or preparing for a first dash, and Dashers who chat with it are more likely to complete a first delivery within three days. The company is also rolling out AI-powered in-app recommendations for when and where to dash, testing Voice Mode, and making the tools live across the U.S.
Key figures
- Dashers using dashbuddy
- 200000
- Questions resolved rate
- around 95%
AI analysis
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