Doors Plus Consolidates Contact Centre and Store Operations on 8x8 Platform, Slashes Communications Costs by 50%
Doors Plus, an Australian door retailer with 22 locations, consolidated its contact centre and store communications on the 8x8 Platform for CX, halving communications costs. The three-month deployment, led by channel partner Reliance Communications, consolidated two platforms into one and eliminated recurring support issues that previously occurred three to four times per week.
Key figures
- Retail locations
- 22
- Daily calls handled
- 200
- Support issues before
- three to four per week
- Implementation time months
- 3
- Communications cost reduction
- 50%
- Platforms consolidated from two to one
- Yes
AI analysis
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