NiCE Named a Leader in the IDC MarketScape for Worldwide Agentic Contact Center-as-a-Service Platforms
NiCE was named a Leader in the IDC MarketScape 2026 vendor assessment for worldwide agentic contact-center-as-a-service platforms. IDC cited strengths in feedback-driven road mapping, human-AI back-office collaboration and coaching tools, and compliance-ready knowledge governance.
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