Giftify’s CardCash Deploys AI-Powered Customer Service Tools to Cut Response Times by More Than 90%
Giftify's CardCash unit deployed AI-powered customer service tools that cut average response times by more than 90% across roughly 5,000 monthly tickets, without adding headcount or staffing costs. The initiative combines an AI triage system that pre-collects customer information with operational changes like demand-matched staffing schedules and dedicated follow-up time for unresolved issues.
Key figures
- Tickets per month
- 5000
- Response time reduction
- >90%
AI analysis
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