ServiceNow introduces the third generation of its employee-centric AI harness so the workforce can build and use the AI their jobs demand
ServiceNow unveiled the third generation of its EmployeeWorks employee-centric AI harness, letting non-coding employees build their own AI agents and assistants with admin-defined guardrails. The release introduces ToolSmith, an agentic developer environment trained on over 75,000 APIs that builds enterprise AI tools from natural-language descriptions in minutes instead of weeks, plus a Conversations API to embed assistants in any channel. Customer anecdotes include Salvation Army Australia's AI assistant resolving nine of ten questions without escalation and INRY cutting internal request submission times by 60% with a 97% completion rate.
Key figures
- Toolsmith trained apis
- 75000
- Controlled availability
- Yes
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