AT&T Expands America's Best Guarantee to Deliver Faster, Simple Support, with Fewer Transfers
AT&T is expanding its America's Best Guarantee, promising customers reach a live expert within five minutes or receive a callback, with a benefit if the company misses the commitment. Customers pairing AT&T Fiber or Internet Air with wireless service get a single dedicated technical expert, eliminating transfers, and outage bill credits are applied automatically.
Key figures
- Survey pct max wait 15 min
- more than 3 in 4
- Answer time guarantee minutes
- 5
- Survey pct transfers pet peeve
- 60%
AI analysis
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