New NRC Health Research Reveals What Sets High-Performing Health Systems Apart: Turning Patient Feedback Into Action
NRC Health published a new nSight research report analyzing 376 healthcare organizations to identify practices behind high-performing patient experience programs. High performers closed 2.01 service alerts per active platform user versus 0.63 for others — more than 3x — despite nearly identical platform participation at roughly 6.2 active users per 100 clinicians.
Key figures
- Other orgs
- 335
- High performing orgs
- 41
- Organizations analyzed
- 376
- Alerts per active user others
- 0.63
- Active users per 100 clinicians
- 6.2
- Alerts per active user top performers
- 2.01
AI analysis
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