35 Years of Support: Pennsylvania American Water Marks Milestone for Customer Assistance Program
Pennsylvania American Water marked the 35th anniversary of its H2O Help to Others low-income customer assistance program, launched in 1991 as the first program of its kind among water utilities. Over 35 years the program has provided more than 40,000 hardship grants totaling over $12 million; today more than 25,000 customers receive monthly bill discounts averaging nearly $20, with over $16 million in discounts provided in 2025 alone.
Key figures
- Bill discounts 2025
- $16 million
- Hardship grants total
- 40,000 grants
- Conservation kits 2025
- nearly 1,000
- Hardship grants dollars
- $12 million
- Monthly bill discount avg
- $20
- Customers receiving discounts
- 25,000
AI analysis
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