Voice AI Platform Harmony Launches to Convert Customer Conversations into Revenue
monday.com launched Harmony, a voice AI agent platform for enterprise sales teams that converts customer conversations into revenue. Harmony uses proprietary task-specific small LLMs and voice tech acquired from OneAI, delivering roughly 200ms audio-in-to-audio-out latency and contact rates up to 70%, and is built on Twilio's platform. A customer case study (Bright Car Finance) reported a 9% increase in deals closed in under a year.
Key figures
- Contact rate pct
- 70
- Voice latency ms
- 200
- Customers worldwide
- nearly 250,000
AI analysis
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