Paychex Expands Payroll Tax Support with New Tax Penalty Protection Service

Paychex launched the Tax Penalty Protection Service, a first-of-its-kind offering that covers eligible payroll tax penalties and interest when resolution efforts fail, powered by its WISE agentic AI engine. The service manages eligible tax notice issues regardless of cause, with Paychex advocates working directly with federal and state tax agencies on customers' behalf; it is currently available to Paychex Flex customers. The launch underscores Paychex's AI-driven product strategy at scale — the company serves roughly 840,000 customers and pays 1 in 11 U.S.

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