Only 8% of insurance BPO users would renew their contracts as-is
ISG published 'The State of Insurance Operations', finding that only 8% of the 110 surveyed insurance BPO users would renew contracts as-is, with 86% seeking to renegotiate for AI-driven efficiencies or rework terms. The study of 150 insurance decision-makers found AI-led innovation falls below expectations for 49% of BPO users — the largest shortfall among nine dimensions assessed.
Key figures
- Bpo users surveyed
- 110
- Pct would renew as is
- 8%
- Total survey respondents
- 150
- Pct would renegotiate or rework
- 86%
- Pct ai innovation below expectations
- 49%
AI analysis
Red flags1 · Pro
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AI-generated analysis of a public disclosure. Not investment advice; verify against the original document.