Lumen Takes Network Resilience Beyond the Backup Plan with AI and Built-In Diversity
Lumen launched Dual Path, a wavelength service providing businesses with two physically diverse, independently routed network paths backed by a 99.9% availability SLA. The company also highlighted AI-powered Service Assurance capabilities, including 380+ automated workflows that run roughly 5 million times annually and resolve 80% of issues before customer impact, plus 35% GenAI ticket deflection.
Key figures
- Availability sla
- 99.9%
- Fiber route miles
- 340000
- Issues auto resolved pct
- 80%
- Automated workflows count
- 380+
- Genai ticket deflection pct
- 35%
- Ai infrastructure markets with 3plus paths
- 8 of 10
AI analysis
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