NiCE Named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service. Delivering AI-Powered Customer Service at Enterprise Scale
NiCE was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service, placed furthest of any provider for Completeness of Vision. The release discloses that NiCE's AI annual recurring revenue reached $362 million in Q2 2026, up 52% year over year and representing 15% of cloud revenue, with the quarter marking an all-time record for AI bookings driven by NiCE Cognigy.
Key figures
- Ai arr
- 362000000
- Quarter
- Q2 2026
- Ai bookings
- all-time record
- Ai arr yoy growth
- 52%
- Toyota ai booking rate
- 95%
- Lufthansa ai conversations
- 16 million per year
- Ai arr pct of cloud revenue
- 15%
AI analysis
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