Aurora Mobile's EngageLab Brings AI Beyond the Send Button with Agent Email, Letting AI Agents Receive and Answer Customer Replies at Scale

Aurora Mobile's EngageLab launched Agent Email, AI-powered infrastructure that lets AI agents receive, understand, and answer inbound customer email at scale. The product closes the post-send gap in email campaigns: it captures replies, threads multi-turn conversations using standard email headers, grounds answers in private knowledge bases, and pushes intent signals into CRM systems.

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