C.H. Robinson Debuts Lean AI for Ocean Shipping, Air Freight and Customs
C.H. Robinson launched new Lean AI agents covering ocean shipping, air freight and customs brokerage, extending its AI capabilities from trucking into global freight forwarding. AI agents have already delivered over 80,000 price quotes to more than 3,600 customers, cutting quote times from days to two or three minutes, and cut customs document-handling time by 23%. Ocean booking agents launched in China in August and are expected to be live globally in Q1 2027, with price-quoting rolling out across Southeast Asia, India, the Middle East and Africa in Q4 2026.
Key figures
- Ai engineers
- 450 in-house software engineers and data scientists
- Annual shipments
- 37 million
- Quote time reduction
- from 1-3 days to 2-3 minutes
- Price quote customers
- over 3,600
- Customs time reduction
- 23%
- Price quotes delivered
- over 80,000
- Freight under management
- $23 billion
- Legacy booking automation
- 5%
AI analysis
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