Braiin Targets USD 56.9 Billion CX Software Market with Agentic AI Expansion and Major Upgrade to RADIUS CX Platform
Braiin announced a major expansion of its RADIUS AI-powered CCaaS platform, launching Force AI, a unified orchestration layer that lets enterprises run autonomous agents, agent co-pilots and analytics on any leading LLM without vendor lock-in. The expansion spans three modules — AI Engage, AI Assist and AI Insight — across voice, chat, messaging, email, social and video, with integrations spanning OpenAI, Claude, Gemini, Azure OpenAI and open-source models, available now in cloud, on-premises and hybrid deployments. Braiin is targeting a contact center software market Grand View Research sizes at $56.9 billion in 2026, growing to $227.6 billion by 2033 at a 21.9% CAGR.
Key figures
- Uptime
- 99.9%
- Fcr uplift
- up to 30%
- Market cagr
- 21.9%
- Tam 2026 usd
- 56900000000
- Tam 2033 usd
- 227600000000
- Interactions handled 12m
- 4500000
- Self service containment
- up to 60%
- Intent classification accuracy
- over 92%
AI analysis
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