ServiceNow and Google Cloud advance agentic AI for industry workflows
ServiceNow and Google Cloud announced an expanded partnership connecting ServiceNow's Action Fabric industry workflows to Gemini Enterprise, letting customers execute agentic AI actions inside a single assistant interface. Initial integrations span retail store operations, CRM, and IT service/operations management, generally available now, with a telecommunications integration expected in early 2027; connectors will be published in Google Cloud Marketplace via MCP and A2A protocols.
Key figures
- Workflows on platform
- 100 billion per year
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