Sprinklr Research: 92% of Organizations Claim AI Delivered Improved Customer Experience, Only 27% Can Prove It
Sprinklr and Metric Sherpa released a research report, Show Your Work, based on a survey of 807 U.S. customer-facing AI practitioners. Headline findings: 92% of organizations with AI in live operation said it met or exceeded expectations, but only 27% can precisely quantify results, exposing a confidence-versus-proof gap.
Key figures
- Survey respondents
- 807
- Pct ai met expectations
- 92%
- Pct can quantify precisely
- 27%
- Pct untracked metric gains
- 85%
AI analysis
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