Amazon Connect Expands Customer Service Transformations
ISG published its 2026 Provider Lens global Amazon Connect Ecosystem report, finding enterprises are replacing fragmented customer experience systems with cloud-native platforms to unify engagement and automate service. The report evaluates 44 providers across two quadrants, naming Accenture, Capgemini, Cognizant, DXC Technology, Genpact and TCS as Leaders in both, with NTT DATA and Presidio as Rising Stars.
Key figures
- Quadrants
- 2
- Providers evaluated
- 44
AI analysis
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