ServiceNow and OpenAI accelerate enterprise AI, from models and operations to cybersecurity and agentic development
ServiceNow announced an expanded partnership with OpenAI spanning a new ServiceNow plugin for ChatGPT, joint cybersecurity solutions, Codex integration in AI Workflow Factory, and OpenAI voice models in its Super Intelligence Control Tower. OpenAI plans to run its own operations on ServiceNow, while ServiceNow will deploy ChatGPT Work and Codex internally; OpenAI also joins the founding members of ServiceNow's Control Tower Alliance. Most revenue-relevant capabilities arrive later: security features enter early access January 2027 with GA planned for Q2 2027, and Codex integration is expected in 2027.
Key figures
- Availability
- MCP plugin live in OpenAI marketplace; enhanced capabilities by end-of-2026; voice in Q1 2027; security early access January 2027, GA Q2 2027; Codex in AI Workflow Factory in 2027
- Workflows per year
- more than 100 billion
AI analysis
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