Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds
Elavon, a wholly owned subsidiary of U.S. Bank, released a survey of 150 healthcare leaders on digital payment adoption and revenue cycle performance. The survey found 68% of organizations offer nearly all desired payment channels, but only 15% rate revenue cycle performance as excellent, with 76% spending up to 20% of staff time correcting errors.
Key figures
- Survey respondents
- 150
- Pct monthly close disruption
- 83%
- Pct prioritizing scalability
- 56%
- Pct staff time on exceptions
- 5-20% (76% of respondents)
- Pct offering payment channels
- 68%
- Pct rating revenue cycle excellent
- 15%
AI analysis
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