Five9 to Acquire Level AI, Advancing AI-Powered CX Platform
Five9 entered a definitive agreement to acquire AI-native customer experience platform Level AI in a transaction valuing the target at approximately $325 million, paid in cash from Five9's balance sheet. The deal adds Level AI's CX-native AI applications, its proprietary Latitude model family, and a platform handling more than one billion customer interactions annually for enterprises including Gusto, Chime, Empyrean, and VistaPrint. Strategically, Five9 gains a path to enterprises not yet ready to move contact centers to the cloud, offering Level AI standalone or embedded in the Genius CX Platform for Five9's more than 4,000 customers.
Key figures
- Deal Value Usd
- $325 million
- Five9 customer count
- 4000
- Level ai interactions annually
- more than one billion
AI analysis
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