Bill Joplin’s Air Conditioning and Heating Books Over 90% of Calls with ServiceTitan AI Voice Agent Ahead of Peak Season
ServiceTitan highlighted a customer success story where Bill Joplin’s Air Conditioning and Heating used its AI Agent to handle over 1,300 calls in three months. The AI agent achieved a 90% job booking success rate, with 72% of interactions completed without human intervention.
Key figures
- Calls handled
- 1300
- Booking success rate
- 90%
- Operating cost reduction
- 23000
- Avg call duration minutes
- 3
- Autonomous completion rate
- 72%
- Implementation time minutes
- 20
- Incremental revenue generated
- 74000
AI analysis
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