Return Abuse Goes Mainstream as Nearly Half of Consumers Use AI in Return Claims, New Riskified Research Finds
Riskified released a new report finding that 50% of consumers now use generative AI to draft return claims, signaling a structural shift in post-purchase fraud that increases the need for advanced detection solutions. An anonymous luxury fashion brand cited in the report reported a 75% reduction in chargebacks and an increase in conversion rates from 50% to 75–80% after deploying Riskified's platform.
Key figures
- Survey respondents
- 2091
- Consumer ai usage returns
- 50%
- Case study conversion lift
- ~50% to 75–80%
- Case study chargeback reduction
- 75%
- Case study chargeback cost reduction
- $1M annually to $150K–$200K
AI analysis
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AI-generated analysis of a public disclosure. Not investment advice; verify against the original document.