Banco do Brasil Embeds Agentic AI into Core Workflows to Strengthen Relationship Banking and Customer Engagement
NICE announced that Banco do Brasil is deploying its NiCE Copilot agentic AI solution within the CXone platform to enhance relationship banking and customer service efficiency. The pilot deployment is already showing measurable improvements in productivity and reduced rework, supporting the bank's 90 million customers.
Key figures
- Nice global countries
- 150+
- Banco do brasil customer count
- 90 million
AI analysis
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