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eGain Named a Leader in the First-Ever Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems

$EGANPress releaseJul 20, 2026, 9:38 AM ETRead the release

eGain has been named a Leader in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service. The recognition validates the company's AI Knowledge Hub and Composer platform, which help Global 2000 enterprises automate customer service through governed knowledge.

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