CI&T Finds AI Agents are Now Used by the Majority of Consumers to Make Shopping Decisions
CI&T published its 'Retail Tech Report: Agentic Commerce Edition,' revealing that 74% of U.S. consumers have used AI agents for shopping, with 55% reporting that the technology makes them shop more. The report indicates that electronics, personal care, and apparel are the fastest-growing categories for AI adoption, as consumers use agents primarily for price comparison and product research.
Key figures
- Ai builder count
- 8000
- Ai agent usage rate
- 74%
- Countries of operation
- 12
- Enterprise client count
- 100+
- Ai agent future openness
- 63%
- Consumers who shop more with ai
- 55%
AI analysis
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AI-generated analysis of a public disclosure. Not investment advice; verify against the original document.