TTEC Digital Deploys First Live Salesforce Customer on Agentforce Contact Center
TTEC Digital announced the first live deployment of Salesforce's Agentforce Contact Center for non-profit client Compass Working Capital, utilizing a unified architecture to integrate AI and CRM data. The implementation, accelerated to production in just six weeks via Salesforce's Forward Deployed Engineering Partner Network, is estimated to save 6,000 staff hours annually by automating data entry and optimizing call routing.
Key figures
- Deployment time weeks
- 6
- Staff hours saved annually
- 6000
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