ISG to Study Contact Center, Customer Experience Services
ISG launched a research study to evaluate service providers that modernize contact center operations and transform customer experience using AI-led technologies. The findings will be published in the ISG Provider Lens Contact Center — Customer Experience Services reports in December 2026. The study will analyze two main quadrants: Intelligent CX Operations and CX Modernization Services, covering markets in Australia, Brazil, Europe and globally. ISG has surveyed more than 110 providers to assess their capabilities in delivering integrated, AI-enabled services and cloud-based platforms.
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