New NRC Health Research Reveals What Drives Patient Loyalty Beyond Access
NRC Health released its latest nSight report titled 'The Currency of Time,' analyzing the drivers of patient loyalty beyond just access to care. The research indicates that loyalty drops significantly from 98% to 58% when patients experience friction across multiple stages of the care journey, highlighting the importance of trust and communication.
Key figures
- Loyalty no friction pct
- 98
- Loyalty with friction pct
- 58
- Genz millennial no barriers pct
- 37
- Older consumers no barriers pct
- 59
AI analysis
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AI-generated analysis of a public disclosure. Not investment advice; verify against the original document.