Yiren Digital's AI Agents Deliver Measurable Gains Across Customer Operations
Yiren Digital announced measurable gains from its AI deployment across customer operations, citing significant improvements in efficiency and service quality. The company reported that its Qingniao system achieved a 98.7% answer rate and nearly 80% autonomous problem resolution, while the Fengchao agent processes approximately 1,500 hours of speech-to-text daily.
Key figures
- Answer rate
- 98.7%
- Quality checks daily
- 2000000
- Recognition accuracy
- 97.8%
- Autonomous resolution rate
- 80%
- Speech to text hours daily
- 1500
- Complaint volume decrease yoy
- 35.97%
- Complaint handling success rate
- 100%
AI analysis
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