DXC Modernizes Customer Service and Applications for Telenor Sweden
DXC Technology has completed a major cloud migration for Telenor Sweden's customer service operations, modernizing voice and chat channels for consumer and small business customers. The new cloud-based contact center platform supports more than 500 concurrent specialists and handles over 300,000 customer calls per month, integrating with dozens of back-office systems.
Key figures
- Monthly calls
- 300000
- Concurrent specialists
- 500
AI analysis
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