Ryder 2026 E-commerce Consumer Study: New Trends Emerge as 64% of Shoppers Adopt AI; Expectations Evolve Beyond Price
Ryder published its 12th annual e-commerce consumer study, revealing that 64% of shoppers now use AI-powered tools to assist with product discovery and decision-making. The report, based on a survey of 1,160 U.S. consumers, indicates that while price sensitivity in apparel and beauty is declining, expectations for fast shipping have nearly doubled compared to prior years.
Key figures
- Survey respondents
- 1160
- Ai shopping adoption
- 64%
- Free shipping influence
- 62%
- Remote locker pickup growth
- 14%
- Fast delivery expectation pct
- 39%
- Cart abandonment shipping fees
- 71%
AI analysis
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AI-generated analysis of a public disclosure. Not investment advice; verify against the original document.