Salesforce Completes Acquisition of Fin
Salesforce has closed its acquisition of Fin, formerly Intercom, adding an industry-leading AI customer agent platform to its customer service portfolio. Fin brings a global base of more than 30,000 companies and an AI agent that resolves complex queries end-to-end across chat, email, WhatsApp, SMS, voice, and Slack, with a reported average resolution rate of 76%. Fin will operate within Salesforce's AI Labs, continuing to serve existing customers while advancing its proprietary customer-experience models and giving Agentforce a fast-to-deploy complement to its deeply customizable platform.
Key figures
- Customer base
- more than 30,000 companies
- Average resolution rate
- 76%
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