Citizens Receives "Outstanding" Community Reinvestment Act Rating from the OCC

Citizens received an Outstanding rating from the OCC under the Community Reinvestment Act, the highest possible CRA grade, following its most recent CRA Performance Evaluation. The bank earned Outstanding on all three OCC tests — Lending, Investment and Service — its fourth consecutive Outstanding rating since going public in 2014, with standout performance cited in Boston, New York and Philadelphia. In 2025, Citizens invested more than $2 billion in community development funding supporting over 8,000 affordable housing units, delivered more than $300 million in small business loans, and contributed $20 million in philanthropic giving alongside 265,000+ volunteer hours.

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