Reinvent or Evolve? New Report Reveals the Two Paths to AI Success
Concentrix published findings from an Everest Group market study, 'Reinvent or Evolve: Intelligent Operating Models Shaping AI-Enabled Customer Journeys,' which frames two paths to AI success: Evolution (AI augmenting human-led operations) and Reinvention (wholesale redesign around a native AI and agentic operating environment). The study says only about 16% of enterprises expect AI to autonomously lead most customer interactions next year, and identifies governance and cross-functional orchestration — not the AI technology itself — as the biggest barrier to scaling AI.
Key figures
- Retailer response speed improvement with agentic ai
- 31% faster
- Enterprises expecting ai to autonomously lead customer interactions next year
- about 16%
AI analysis
The rest of the AI analysis, red flags and sentiment are part of Signal8 Pro.
AI-generated analysis of a public disclosure. Not investment advice; verify against the original document.