U.S. Firms Expand ESM for Consistent, AI-Enabled Operations
ISG (Nasdaq: III) published its 2026 ISG Provider Lens Enterprise Service Management Services report for the U.S., finding that enterprises are extending ESM across business functions as an execution layer for AI-enabled, autonomous operations under transparent controls. The report evaluates 30 providers across three quadrants and names Accenture, Capgemini, Cognizant, Genpact, HCLTech, Infosys, LTM, TCS, Tech Mahindra and Wipro as Leaders in all three, with Deloitte leading two quadrants and DXC Technology and IBM one each.
Key figures
- Report quadrants
- 3
- Providers evaluated
- 30
- Leaders in all three quadrants
- 10
AI analysis
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