Five9, Inc. (FIVN) Form 8-K — Nov 5, 2026
Five9 (NASDAQ: FIVN) entered a definitive merger agreement on November 5, 2026 to acquire Level AI, an AI-native customer experience platform, for approximately $325 million in cash from the balance sheet. The deal adds Level AI's native AI applications — agent assist, quality management, Voice of the Customer, and its proprietary Level AI Latitude model family — to Five9's Genius CX Platform, with support agreements already securing Level AI shareholder approval. The two companies have partnered since 2022 via the Five9 CX Marketplace.
Key figures
- Deal Value Usd
- 325000000
- Payment type
- all cash from balance sheet
- Five9 customers
- more than 4,000
- Termination fee
- none
- Termination date
- February 5, 2027
- Level ai annual interactions
- more than one billion
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