IBEX Limited

IBEX Reports Record Start to Fiscal 2027, Raises Full Year Guidance

IBEX posted record Q1 FY27 results with revenue of $175.2 million, up 15.9% year-over-year, marking its seventh consecutive quarter of double-digit organic growth. Diluted EPS grew 20% to $0.99 and adjusted EPS grew 21% to $1.10, with adjusted EBITDA up 29.4% to $25.2 million and margin expansion of 150 bps to 14.4%. Management raised full-year FY27 guidance, with revenue now expected at $720-$735 million (up 12-14%) and adjusted EBITDA at $96-$99 million (up 17-20%). The company also repurchased 122,806 shares for $4.4 million and highlighted momentum in its AI agent business powered by its Sierra partnership, with four new AI agent wins since quarter-end.

•3d ago

ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost & Sullivan

ibex was named Frost & Sullivan's 2026 CX Company of the Year for Central America and the Caribbean, recognizing its AI-powered customer experience solutions. Frost & Sullivan cited revenue growth of over 150% in the region from 2018 to 2025, along with leadership in deploying AI Agents at scale. This is promotional third-party recognition with no new financial results or contracts; it modestly supports the brand narrative around ibex's regional BPO leadership.

•11d ago

ibex Wins 2026 Product of the Year Award from CUSTOMER Magazine

ibex won a 2026 Product of the Year Award from CUSTOMER Magazine for its Wave iX AI Virtual Agent. The product automates customer interactions via brand-aligned, human-like voice and text AI, integrating with human agent systems for escalation of complex issues. The recognition supports ibex's AI-driven CX positioning but carries no financial or contractual substance.

•1mo ago

ibex Wins 2026 Globee® Award for AI-Powered Customer Experience Solution Excellence

ibex won the Silver Globee in the 13th Annual 2026 Globee Awards for Excellence for its Wave iX Virtual Agent, the company's conversational AI product for automated voice and chat customer interactions. Julie Casteel, Chief Strategic Accounts Officer and CMO, framed the award as validation of ibex's market leadership in using AI to optimize customer and agent lifecycles, citing faster resolutions and measurable business outcomes. The release contains no financial or operational metrics; ibex describes itself as a global BPO and AI-powered CX provider with a team of more than 36,000 human CX experts. This is routine promotional recognition rather than a disclosure event, so it carries no material bearing on IBEX's financials.

•1mo ago

IBEX Reports Record Fiscal Year 2026 Financial Results, Introduces Fiscal Year 2027 Guidance

Ibex closed fiscal 2026 with record revenue of $644.1 million, up 15.4% year-over-year, capping a sixth consecutive quarter of double-digit growth after Q4 revenue rose 11.6% to $164.3 million. Full-year diluted EPS grew 32.8% to $3.13 and adjusted EPS rose 28.3% to $3.52, with record operating cash flow of $59.0 million and free cash flow of $31.2 million lifting net cash to $30.9 million. Q4 profitability was softer, with GAAP net income slipping to $8.7 million from $9.6 million on training costs for new client wins and work transferring from nearshore to offshore delivery centers. Initial fiscal 2027 guidance calls for revenue of $700-$715 million (9-11% growth) and adjusted EBITDA of $90-$94 million (9-14% growth), with Q1 FY27 revenue of $168-$170 million and adjusted EBITDA of $22-$23 million. Ibex highlighted nine new logo wins in the fourth quarter, including two strategic AI Agent wins, and more than 10 AI Agent implementations across five verticals through its partnership with conversational AI firm Sierra.

•1mo ago

ibex Expands Global Service Delivery Network with New State-of-the-Art Center in Egypt

ibex officially entered Egypt with a new state-of-the-art service delivery center in Cairo, aimed at clients in HealthTech, Technology, and Retail. The City Stars facility begins operations in October, with plans to scale to 1,000 employees within the first nine months; hiring is already underway for agents, managers, team leaders, and support staff. CEO Bob Dechant cited Egypt's young, multilingual, highly educated workforce, strategic location, and pro-business environment as key reasons for the expansion. The Cairo site will operate under ibex's existing security and compliance portfolio (ISO 42001 and 27001, SOC 2 Type II, PCI DSS), where the company holds the top BPO spot in SecurityScorecard's ranking with a rating of 100.

•2mo ago

ibex CEO and Honduras President Nasry Asfura Meet to Discuss Growth, Investment, and Ongoing Partnership

IBEX announced plans to hire 400 new employees in Tegucigalpa, Honduras by the end of 2026, following a meeting between CEO Bob Dechant and President Nasry Asfura. The company currently operates approximately 1,200 agents in Honduras and aims to potentially double or triple its workforce in the country over the next two years. This expansion is supported by the Honduran government's pro-business agenda and is driven by new client wins in retail, healthcare, and fintech.

•2mo ago

ibex Names Shannon Hodges Senior Vice President of Wave iX

ibex appointed Shannon Hodges as Senior Vice President of Wave iX, the company's AI-powered customer experience solutions suite. Reporting to Chief AI and Digital Officer Michael Darwal, Hodges brings over 25 years of experience, most recently leading customer growth at AmplifAI. The appointment is aimed at accelerating AI adoption and optimizing CX operations across ibex's global team of more than 36,000 employees.

•4mo ago

IBEX Reports Record Quarterly Revenue and EPS, Raises Fiscal Year Guidance

IBEX delivered record Q3 results with revenue growing 17% YoY to $164.4 million and diluted EPS increasing 22% to $0.89. Management raised FY26 guidance for the third time, targeting revenue of $638-$642M and Adjusted EBITDA of $82-$84M, up from prior ranges. The company announced a strategic partnership with Sierra.ai to integrate AI-powered CX solutions and repurchased $4.5 million of shares during the quarter.

•6mo ago

ibex Announces Strategic Partnership with Sierra to Transform Customer Experiences with AI Agents

ibex formed a strategic partnership with Sierra to integrate Sierra's conversational AI platform with its own customer experience expertise and global operations. The collaboration aims to deliver AI-powered solutions that automate high-volume service functions while leveraging human agents for complex intents, as demonstrated in a recent deployment for Philippine Airlines. Management expects the integration to drive faster deployment times, improved call containment rates, and measurable ROI for clients across various industries.

•6mo ago