Sprinklr, Inc. (CXM) Sprinklr, Inc. is a global enterprise software company specializing in cloud-based solutions. Its primary offering is the Unified Customer Experience Management (CXM) platform, a sophisticated system engineered to process and interpret vast amounts of unstructured customer interaction data. This platform is built for adaptability, seamlessly integrating all touchpoints of the customer journey and scaling across both current and emerging digital communication channels. The company's comprehensive product suite includes several specialized modules: Modern Research empowers clients to gain actionable intelligence from insights gleaned across various digital avenues. Modern Care facilitates efficient handling, routing, and resolution of customer service inquiries across both contemporary and traditional communication channels. Modern Marketing and Advertising provides global brands with robust tools to plan, create, distribute, optimize, and analyze their organic and paid marketing efforts across modern channels. Lastly, Social Engagement and Sales enables businesses to monitor, prioritize, engage with, and analyze online conversations effectively. Beyond its software, Sprinklr also delivers a range of professional, managed, training, and consulting services. Established in 2009, Sprinklr, Inc. maintains its headquarters in New York, New York.
Sector: Services-Prepackaged Software
Industry: Software - Application
Sprinklr, Inc. NYSE:CXM Technology · Software - Application
CLOSED · Nov 4 $6.84 CLOSED · Nov 4 Prev close $6.71 Close $6.84 0.00% AH close $6.84 VOL 2.45M $ Vol $16.85M RVOL 1.04x
Mkt Cap $1.59B
VOL 2.45M sh
$ Vol $16.85M
RVOL 1.04×
Press Release
Sprinklr Celebrates the 2026 CXUnifier Award Winners
Sprinklr announced its 2026 CXUnifier Award winners, honoring BMO, Bridgestone, Adobe, Lenovo, Uber, Southwest Airlines, Macmillan Cancer Support, and partner Premium Blend for customer experience excellence.
The release is marketing-oriented, showcasing enterprise adoption of Sprinklr's platform rather than disclosing any financial or strategic developments.
Boilerplate notes 1,600+ enterprise customers including Microsoft, P&G, Samsung, and 59% of the Fortune 100.
• 6d ago AI analysis › Press Release
Sprinklr Research: 92% of Organizations Claim AI Delivered Improved Customer Experience, Only 27% Can Prove It
Sprinklr and Metric Sherpa released a research report, Show Your Work, based on a survey of 807 U.S. customer-facing AI practitioners.
Headline findings: 92% of organizations with AI in live operation said it met or exceeded expectations, but only 27% can precisely quantify results, exposing a confidence-versus-proof gap.
The release is issuer-sponsored thought leadership positioning Sprinklr's Unified-CXM platform; it contains no financial results, guidance, or contracts.
• 7d ago AI analysis › Press Release
Sprinklr Launches Marketing AI Agents Beta to Help Enterprise Marketers Move from Insight to Action
Sprinklr launched the beta of Sprinklr Marketing AI Agents, a connected set of six specialized agents covering ideation, creative, campaign execution, compliance, community engagement, and budget optimization for enterprise marketers.
The agents connect paid, owned, and earned data with emerging signals like AI discovery and creator insights, aiming to compress the weeks-long concept-to-launch campaign cycle while keeping humans in control of approvals and strategy.
The beta is open now, and the announcement follows Sprinklr's Q3 product release adding Agent Architects, Voice AI Agents, and support for ChatGPT Advertising — reinforcing the company's agentic AI positioning.
• 8d ago AI analysis › Press Release
Sprinklr Announces Availability of VOC Agent Suite in Gemini Enterprise Agent Marketplace
Sprinklr announced the availability of its Voice of the Customer (VOC) Agent Suite in the Gemini Enterprise Agent Marketplace, giving Google Gemini Enterprise users access to Sprinklr's customer-feedback AI agents via Agent-to-Agent connectivity.
The suite includes purpose-built agents for brand health monitoring, crisis detection, competitive benchmarking, trend forecasting, and campaign performance, all grounded in enterprise customer data.
The listing expands Sprinklr's distribution through a major cloud AI ecosystem, though the release discloses no financial terms or revenue impact.
• 13d ago AI analysis › Press Release ⚠ 4
Sprinklr Announces Second Quarter Fiscal 2027 Results
Sprinklr reported second-quarter fiscal 2027 total revenue of $213.7 million, up just 1% year-over-year, with subscription revenue of $194.8 million up 3%.
Profitability moved backward: GAAP operating income fell to $10.0 million from $16.3 million, non-GAAP operating margin compressed to 15% from 18%, GAAP diluted EPS slipped to $0.03 from $0.05, and free cash flow dropped to $13.1 million from $29.8 million a year earlier.
Contracted demand was the relative bright spot, with RPO up 11% to $1.03 billion and cRPO up 3%, alongside $452.9 million in cash, cash equivalents, and marketable securities.
Management guided Q3 revenue to $215.0-$216.0 million and updated full-year fiscal 2027 guidance to $866.5-$868.5 million in revenue with roughly $0.47 in non-GAAP EPS, framing the quarter as progress on its transformation toward durable growth.
• 2mo ago AI analysis › Press Release
Sprinklr Appoints Jordi Ribas to Board of Directors
Sprinklr appointed Jordi Ribas, Ph.D., to its Board of Directors, effective August 17, 2026.
Ribas currently serves as President of Search & AI at Microsoft, bringing over 26 years of experience in product and engineering leadership, including the launch of Copilot.
Sprinklr's leadership highlighted that his expertise in AI innovation will be invaluable as the company enters its next phase of growth in unified customer experience management.
• 2mo ago AI analysis › Press Release
Sprinklr Announces Date of Second Quarter Financial Results
Sprinklr scheduled the release of its second quarter financial results for before market open on September 2, 2026.
The company will host a conference call at 8:30 a.m. ET on the same day to discuss the quarterly performance.
Investors can access the live webcast via the Sprinklr Investor Relations website, with a replay made available following the event.
• 2mo ago AI analysis › Press Release
Sprinklr Introduces New AI Capabilities to Help Brands Move from Insights to Real-Time Customer Action
Sprinklr announced its Summer ’26 Release, introducing AI capabilities designed to help organizations act on customer signals in real-time across marketing and service.
The release includes enhancements like LLM Insights, new Voice AI agents, and integrations with Adobe Customer Journey Analytics and Microsoft Copilot.
The company also noted that 59% of the Fortune 100 rely on its platform, highlighting its enterprise footprint.
• 3mo ago AI analysis › Press Release
Sprinklr Named a Leader in 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening
Sprinklr was named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management and Listening, placing furthest on the Completeness of Vision axis and highest on the Ability to Execute axis.
Chief Product Officer Karthik Suri emphasized the importance of social data, citing that over 70% of Americans, or 245 million people, use social media.
The platform is currently utilized by more than 1,600 enterprises, including 59% of the Fortune 100.
• 3mo ago AI analysis › Press Release
Sprinklr Announces Thomas Addis as Chief Revenue Officer
Sprinklr appointed Thomas Addis as Chief Revenue Officer, effective immediately, to lead the company's go-to-market strategy and report to CEO Rory Read.
Addis brings over two decades of experience, previously serving as President and CRO at Bazaarvoice and holding leadership roles at Box and Salesforce.
The appointment is aimed at evolving Sprinklr's go-to-market model and accelerating its next phase of growth through stronger execution.
• 4mo ago AI analysis › Press Release
AI Transformation is not a Technology Problem. It Is an Enterprise Design Problem
Ragy Thomas, founder and chairman of Sprinklr (NYSE: CXM), has co-authored a new book titled 'The Enterprise Brain' published by Fast Company Press.
The book, which is already a #1 Amazon Bestseller in Artificial Intelligence Expert Systems, argues that successful AI transformation requires redesigning enterprise operating models rather than just deploying new technology.
Co-authored with executives from Lowe's and featuring endorsements from figures like John Chambers, the work provides frameworks for organizational cognition and human-machine collaboration.
• 4mo ago AI analysis › Press Release
Sprinklr Named Exemplary in the 2026 Customer Experience Management Buyers Guide by ISG Research
Sprinklr was named an Exemplary Provider and a Leader in Capability in the 2026 ISG Buyers Guide for Customer Experience Management.
The firm rated Sprinklr above the median in both product and customer experience dimensions, highlighting its strengths in AI and journey management.
The platform supports over 1,600 enterprises, including Microsoft and P&G, and counts 59% of the Fortune 100 as clients.
• 4mo ago AI analysis › Press Release
Sprinklr Introduces LLM Insights to Help Brands Understand and Influence How They’re Represented in AI-Generated Answers
Sprinklr announced LLM Insights, a new capability within its Sprinklr Insights platform that helps brands measure and influence their representation in AI-generated search results.
The tool analyzes visibility, sentiment, and competitive positioning across large language models, addressing the risk of brands being excluded or misrepresented in GenAI answers.
LLM Insights is currently in limited preview and will be generally available in Q3 2026. It leverages real customer conversations from Sprinklr’s unified platform to generate accurate queries and insights.
• 4mo ago AI analysis › Press Release
Sprinklr Announces First Quarter Fiscal 2027 Results
Sprinklr reported Q1 FY27 revenue of $219.5 million, up 7% year-over-year, driven by a 6% increase in subscription revenue to $194.8 million.
The company returned to GAAP profitability with $10.6 million in operating income, compared to a $1.8 million loss in the prior year, while generating $65.8 million in free cash flow.
Management reaffirmed full-year guidance, projecting total revenue between $866.5 million and $868.5 million and non-GAAP EPS between $0.48 and $0.49, citing improving renewals and a healthy pipeline.
• 5mo ago AI analysis › Press Release ⚠ 2
Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence
Sprinklr announced the acquisition of assets from ViralMoment, an AI-powered social video intelligence platform, to enhance its multimodal customer intelligence capabilities.
The deal addresses a strategic gap in Sprinklr’s platform, which has historically been text-centric, by adding frame-by-frame analysis of video, imagery, and audio from platforms like TikTok and Reels.
No financial terms were disclosed, but the move positions Sprinklr to offer more comprehensive 'agentic AI' insights across visual and auditory customer signals, leveraging its existing base of 1,600+ enterprise customers.
• 5mo ago AI analysis › 
