Five9, Inc.

Five9 Announces Third Quarter 2026 Financial Results

Five9 reported Q3 2026 revenue of $323.3 million, up 13% year-over-year, with subscription revenue growing 16% and non-GAAP diluted EPS rising to $0.82 from $0.78. GAAP net income declined to $14.5 million ($0.19 diluted) from $18.0 million a year ago, and GAAP gross margin slipped to 53.4% from 55.0%, while adjusted EBITDA held at 25.1% of revenue. Five9 also signed a definitive agreement to acquire Level AI for $325.0 million in cash, expected to close in Q4 2026, deepening its AI capabilities under the Humantic CX strategy. Full-year 2026 guidance calls for revenue of $1.269-$1.275 billion and non-GAAP EPS of $3.17-$3.21, excluding any Level AI contribution.

•3d ago

Five9 to Acquire Level AI, Advancing AI-Powered CX Platform

Five9 entered a definitive agreement to acquire AI-native customer experience platform Level AI in a transaction valuing the target at approximately $325 million, paid in cash from Five9's balance sheet. The deal adds Level AI's CX-native AI applications, its proprietary Latitude model family, and a platform handling more than one billion customer interactions annually for enterprises including Gusto, Chime, Empyrean, and VistaPrint. Strategically, Five9 gains a path to enterprises not yet ready to move contact centers to the cloud, offering Level AI standalone or embedded in the Genius CX Platform for Five9's more than 4,000 customers. The deal, unanimously approved by Five9's board, is expected to close in 2026 subject to closing conditions; Five9 discussed the acquisition alongside its Q3 2026 earnings call the same day.

•3d ago

Five9 Named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the Ninth Time

Five9 was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service, the ninth time it has received the Leader designation. The release highlights the Genius CX Platform and recent AI additions such as Voice AI Agents and Agentic QM, plus Advanced Campaign Manager built on the 2024 Acqueon acquisition. This is a vendor-recognition marketing announcement with no financial results or new business terms; expect modest brand benefit rather than fundamental impact.

•17d ago

NovelVox Achieves Five9 Select ISV Partner Status to Accelerate CX Transformation in Banking, Credit Unions, and Healthcare

NovelVox announced it has achieved Select ISV Partner status with Five9 (NASDAQ: FIVN), upgrading its existing accreditation and establishing a formal reseller relationship. The designation lets NovelVox directly offer its Agent Accelerator and CCIP solutions to joint Five9 customers in banking, credit unions, and healthcare, with validated integrations to Jack Henry, Fiserv, FIS, Corelation KeyStone, and Oracle Health. For Five9, the news modestly deepens its vertical ecosystem in regulated industries, though it is a vendor-issued release with no disclosed financial terms.

•1mo ago

Five9 Named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms

Five9 was recognized as a Leader in the 2026 IDC MarketScape for Worldwide Agentic Contact Center-as-a-Service Platforms, validating its strategy and investments in Humantic CX and Genius AI. The report highlights Five9 as a strong fit for midmarket and enterprise clients in sectors like financial services and healthcare, citing deep integrations with Salesforce and ServiceNow. The company's cloud-native platform serves over 4,000 customers in more than 140 countries, boasting 99.999% uptime and 88+ certifications including SOC 2 Type II and HIPAA.

•2mo ago

Five9 Announces Second Quarter 2026 Financial Results

Five9 reported Q2 revenue of $312.4 million, up 10% year-over-year, driven by 14% growth in subscription revenue which marked a third consecutive quarter of acceleration. Non-GAAP net income was $53.5 million ($0.70 per share), while GAAP operating cash flow increased 20% year-over-year to $42.1 million. Business highlights included the closing of a $100 million total contract value new customer win, the launch of Five9 Voice AI Agents, and the appointment of three new C-suite executives. For the full year 2026, the company expects revenue of $1.260 billion to $1.272 billion and Non-GAAP EPS of $3.22 to $3.30.

•3mo ago

Five9 Set to Join S&P SmallCap 600

Five9 will join the S&P SmallCap 600 effective prior to the market open on August 3, 2026, replacing Two Harbors Investment Corp. The replacement is driven by CrossCountry Mortgage's pending acquisition of Two Harbors, which will result in the latter's deletion from the index. Inclusion in the S&P SmallCap 600 typically drives demand from index-tracking funds and enhances the company's public market profile.

•3mo ago

Five9 Announces Inducement Awards Under Nasdaq Listing Rule 5635(c)(4)

Five9 appointed Niranjan Vijayaragavan as Chief Technology Officer and Rob Hornish as Chief Sales Officer, effective June 29, alongside two other new executive hires. The company granted inducement equity awards totaling over 685,000 shares to facilitate these appointments, approved by the Compensation Committee. The awards consist of time-based restricted stock units vesting through June 2029 and performance-based units tied to relative total shareholder return and subscription revenue growth through 2028. These grants were issued in reliance on Nasdaq Listing Rule 5635(c)(4) as a material inducement for the new executives to join the company.

•3mo ago

New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support

Five9 released its 2026 Business Leaders Customer Experience Report, revealing that 92% of organizations have implemented or piloted AI in customer service. The study of 3,000 consumers and 600 decision-makers found that while 80% of consumers are willing to use AI, two-thirds still prefer human support, highlighting the importance of seamless handoffs. CEO Amit Mathradas noted that AI has moved from promise to production, but long-term success depends on building trust and integrating AI responsibly into human workflows.

•4mo ago

Five9 Launches Breakthrough New Release of Voice AI Agents to Power the Next Generation of Agentic Self Service

Five9 launched Voice AI Agents, a new agentic self-service solution designed to automate complex customer interactions with human-like responsiveness. The release features a purpose-built architecture including AI Agent Studio for governance and seamless handoffs between AI and live agents. Early adopter PODS reported exceeding containment targets and expects to handle over 100,000 calls with the technology by year-end.

•4mo ago

Newsweek Names Five9 One of America’s Greatest Workplaces in Tech 2026 and Among the Top Workplaces for Perks & Benefits

Five9 was named to Newsweek’s 2026 lists for America’s Greatest Workplaces in Tech and Top Workplaces for Perks & Benefits, receiving 4-star ratings in both categories. The recognition highlights the company’s focus on fostering an environment for innovation and its leadership in AI-powered customer experience. CAO and CLO Tiffany Meriweather emphasized that employee talent is driving impact as organizations navigate the industry’s AI transformation.

•4mo ago

Five9 Recognized on CRN’s 2026 AI 100 List for Third Consecutive Year

Five9 was named to CRN’s 2026 AI 100 list in the Software category for the third consecutive year, ranking among the Top 20 Hottest AI Software Companies. The company highlights research indicating 81% of business leaders have implemented AI in contact centers, with 78% reporting it meets or exceeds expectations. Case studies cited include Exact Sciences achieving a 45% call containment rate and SumUp realizing 23% cost savings through Five9's platform.

•6mo ago

Five9 Announces First Quarter 2026 Financial Results

Five9 delivered Q1 revenue of $305.3 million, up 9% year-over-year, with non-GAAP EPS of $0.76 beating the prior year's $0.62. The company announced a $90 million accelerated share repurchase and authorized a new $200 million buyback program, signaling strong cash flow generation. For the full year 2026, Five9 expects revenue of $1.254 to $1.266 billion and non-GAAP EPS of $3.22 to $3.30.

•6mo ago